Business Support Officer

Salary: £25,989 - £26,824 per annum

Hours per week: 37 hours

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received

Are you a highly organised and resilient administrator who can stay calm, focused and professional in a busy, fast-paced environment? We are looking for a Business Support Officer to join our Integrated Front Door, where your work will help ensure children, young people and families receive the right response at the right time.

This is a varied and important role at the heart of children’s services. You will provide high-quality administrative support to a busy front door service, helping to manage information, support meetings, maintain accurate records and ensure that work is progressed efficiently. You may be responding to telephone calls, handling email correspondence, updating systems, preparing information for colleagues and supporting the smooth running of daily business processes.

Due to the nature of the Integrated Front Door, this role involves hearing and reading highly confidential and sensitive information about children, young people and their families. Some of this information may be distressing. You will therefore need to be emotionally resilient and able to manage sensitive information professionally, while working within clear procedures and always maintaining confidentiality. Full training, guidance and support will be provided.

We are looking for someone with excellent organisational skills, strong attention to detail and the ability to prioritise competing demands. You will be confident using IT systems, able to communicate clearly with colleagues and professionals, and committed to providing reliable business support in a service where accuracy, timeliness and professionalism really matter. If you are looking for a challenging but rewarding role where your contribution supports vital safeguarding work, we would welcome your application.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Samuel Knight, Team Manager, samuel.knight@wiltshire.gov.uk or 01225 713959 x13959

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.