Tax Risk Officer (Welsh essential)
Cardiff
New Jobs
Permanent
£30,754 - £34,997 a year
- The role involves managing tax risk and compliance, supporting the design of tax systems, and collaborating with a diverse team to ensure effective tax operations.
- The ideal candidate should possess strong analytical skills, relevant experience in tax compliance, and the ability to communicate effectively in Welsh and English.
- This permanent position offers flexible working patterns, is based in Cardiff or Merthyr, and includes a Civil Service Pension with substantial employer contributions.
Details
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Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
We?re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that?s not all, we're also involved with and support future tax design for Wales.
Join a place with purpose
You?ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we?ll deliver a fair tax system for Wales.
Our people
You?ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance ? there?s a place for you in our friendly team.
You?ll be our greatest asset
You?ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.
We?re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits ? our People Survey results say it all!
We?re also recognised for being innovative and a digital, ?cloud-based? organisation that supports hybrid and flexible working enabling a great work-life balance.
More about working for us, our roles and our Corporate Plan 2025 - 2028 .
Job description
As a Tax Risk Officer (TRO) you will play a key role in managing tax compliance for LTT and LDT and supporting taxpayers to pay the right tax at the right time.
You?ll need to be a team player with excellent customer service and decision making skills. You?ll need to be highly motivated, organised, and able to balance a varied workload made up of technical and administrative activities.
Using Our Approach, you will review cases, such as repayment requests, and manage our debt and enquiry processes, applying sound judgment to achieve fair outcomes.
You?ll work closely with internal teams (Helpdesk, Tax Specialists, Finance, Legal, Policy) and external stakeholders such as taxpayers and their agents, providing excellent customer service and explanations of decisions.
To be successful in the role, you?ll be confident in making decisions and explaining how these have been reached within our processes while providing excellent, timely customer service to both internal and external customers. A full training package will be provided for all aspects of the role.
"Being a Tax Risk Officer has allowed me to be in the centre of a growing, vibrant and supportive organisation. The WRA offers opportunities to be involved in exciting projects, outside of the day-to-day role, which help build upon developing skills, whilst also being a key part of the evolving tax system here in Wales. The role of Tax Risk Officer is varied and exciting. The role allows you to build relationships across the Operations teams, as well as throughout the Organisation. The people of the WRA are the heartbeat here, and will make you feel so welcome.?
Michaela Jenkins, Tax Risk Officer
We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.
Person specification
This post is Welsh language essential
- Work with taxpayers and their agents to support Our Approach, ensuring a fair and efficient tax process.
- Review and process repayment claims, conducting compliance checks to ensure the right tax is paid while maintaining accurate audit trails.
- Manage debt recovery and enforcement activities in line with WRA policies.
- Undertaking review requests by working with the taxpayer and agent to gather relevant information to make an informed decision, and communicating this to the taxpayer.
- Carry out compliance checks, including formal enquiries to address risks where necessary. Work with stakeholders to understand the risks and reach resolution. Assessing the application of penalties where inaccuracies are
- Working with taxpayers and agents, providing enhanced support where appropriate, either in complex cases, or for those with specific needs or requiring other additional support.
- Undertake appropriate engagement activities to identify potential errors and risks in tax returns, with the aim of supporting taxpayers to pay the right tax at the right time.
- Work with colleagues across the WRA to improve processes and share best practice.
- Support the Operations Manager in resolving customer complaints and improving our services in response to customer feedback.
- Be a role model across the organisation by taking a positive, open approach to changes and helping others understand the reason they are put in place.
Candidate information Session
If this seems like a role you?d be interested in, join us for our virtual Candidate Information Sessions. You?ll meet the Line Manager, get an overview of the role as well a feeling for what it?s like to work at the WRA. We?ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:
Register here for 12.30pm on 17th September: https://SwyddogRisgTrethTaxRiskOfficer.eventbrite.co.uk
Register here for 16.00pm on 17th September: https://SwyddogRisgTrethTaxRiskOfficer4pm.eventbrite.co.uk
Languages
Welsh language skills - Welsh language skills are essential. This means that you will need to demonstrate your Welsh language skills at the levels detailed below. These skills will be assessed during the recruitment process and we?ll explain clearly how these skills will be assessed.
Welsh language skills levels
Reading - Level 3 - Can read some routine work-related material with support
Speaking - Level 4 - Can converse in most work-related conversations
Understanding - Level 4 - Can understand most work-related conversations
Writing - Level 3 - Can prepare routine work-related material with checking
Benefits
What we offer
- 31 days annual leave + Bank holidays, and 2 Privilege days
- Flexible and hybrid working
- Generous employer pension schemes with a contribution of up to 28.97%
- Tusker car scheme
- Vivup Cycle2Work and advances of salary for season Travel Tickets
- Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
- Wellbeing hour each week
- Access to subsidised sports groups
- Generous family-friendly leave policies
- Free Welsh language courses and time off to learn
- Access to a range of staff diversity networks
- Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
- A thriving culture that?s described as innovative, collaborative and kind.
Things you need to know
Artificial intelligence
Selection process details
We?ll always be clear about how we assess your application, at each stage of the process. This will usually include:
- Assessment of your Application Form and CV against the relevant Success Criteria
- A panel interview (if you?re successful at the initial sift stage)
- If any additional assessments are needed for this role, such as a test or presentation at interview, we?ll let you know in advance.
- Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Communicating and Influencing.
We?re proud to be a Disability Confident Leader so we?ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we?ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won?t be placed at any disadvantage as a result of needing adjustments.
A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.
Success criteria
Behaviours
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Communicating and influencing
Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience
Yes
Yes
Managing a quality service
Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions.
Yes
No
Making Effective decisions
Take responsibility for making effective and fair decisions in a timely manner. Analyse and research further information to support decisions. Talk to relevant people to get advice and information when unsure how to proceed
No
Yes
Strengths
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Team player
You work well as part of a team and strive to ensure the team pulls together and is effective.
No
Yes
Relationship builder
You quickly establish mutual respect and trust, building long lasting relationships with others
No
Yes
Problem solver
You take a positive approach to tackling problems and find ways to identify suitable solutions
No
Yes
Experience
Criteria
Assessed in personal statement and CV
Assessed during interview or assessment
Demonstratable customer service experience
Yes
Yes
We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : WRA Recruitment Team
- Email : Recruitment@wra.gov.wales
- Telephone : 03000254000
Recruitment team
- Email : Recruitment@wra.gov.wales
Further information
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you?re not satisfied with our response, you can contact the Civil Service Commission.
Cardiff
New Jobs
Permanent
£30,754 - £34,997 a year