Manage the Helpdesk team, ensuring effective service delivery for Land Transaction Tax and other public revenue services while supporting the wider goals of the Welsh Revenue Authority.
The ideal candidate will possess extensive experience in customer service management, strong Welsh language skills, and exceptional leadership abilities.
Offering flexible working in Cardiff or Merthyr, a Civil Service Pension with an employer contribution of 28.97%, and a salary range of £30,754 - £34,997.
The role involves serving as the primary contact for personal and business banking clients, ensuring excellent service across various communication channels.
Ideal candidates will have strong customer service experience, exceptional communication skills, and a proactive, enthusiastic attitude.
Working hours are Monday, Tuesday, and Friday 8.45am - 5pm, plus alternate Saturdays; benefits include 28 days holiday and a discretionary bonus scheme.