In this role, you will take inbound calls, delivering exceptional customer service and guiding clients through their journey with care and professionalism.
The ideal candidate should be self-motivated, empathetic, and able to thrive in a fast-paced environment, with a focus on customer satisfaction.
This full-time position is based in Cardiff, offering supportive training and opportunities for career progression within a dynamic team.
Lead the strategic planning and programme management functions ensuring clear communication, progress tracking, and performance monitoring across the organisation.
The ideal candidate will possess strong strategic planning experience, excellent communication skills, a collaborative mindset, and a commitment to continuous improvement.
This position is full-time, based in Cardiff with a competitive salary and the opportunity to work for an award-winning organisation with a strong commitment to staff engagement.