Provide 1st and 2nd line technical support to students and staff, including installation and fault resolution for IT hardware/software and AV equipment.
The ideal candidate will have an HND/Degree in IT, strong communication skills, and experience in customer support within a team environment.
This is a full-time role based in Cardiff with excellent benefits, including generous annual leave, pension scheme, and opportunities for skill development.
Take ownership of the Aftersales customer journey, developing long-term relationships while working closely with the Aftersales Teams in Taunton.
Ideal candidates will possess exceptional communication skills, a customer-focused attitude, and experience in a service-oriented role.
Enjoy a Monday to Friday work schedule, generous bonus scheme, enhanced holidays, and opportunities for training and career progression in a supportive team environment.