Manage the Helpdesk team, ensuring effective service delivery for Land Transaction Tax and other public revenue services while supporting the wider goals of the Welsh Revenue Authority.
The ideal candidate will possess extensive experience in customer service management, strong Welsh language skills, and exceptional leadership abilities.
Offering flexible working in Cardiff or Merthyr, a Civil Service Pension with an employer contribution of 28.97%, and a salary range of £30,754 - £34,997.
Take ownership of the Aftersales customer journey, developing long-term relationships while working closely with the Aftersales Teams in Taunton.
Ideal candidates will possess exceptional communication skills, a customer-focused attitude, and experience in a service-oriented role.
Enjoy a Monday to Friday work schedule, generous bonus scheme, enhanced holidays, and opportunities for training and career progression in a supportive team environment.