Oversee services in the Plymouth area, ensuring high-quality person-centred support and compliance with standards through effective leadership and strong stakeholder relationships.
Ideal candidates will have management experience in care, demonstrate self-motivation, leadership potential, and effective decision-making under pressure.
Flexibility in working hours is essential, including potential early, late, or weekend shifts, with competitive benefits and opportunities for personal development at Mencap.
Engage with customers to provide clear and accurate support in a high-volume, fast-paced environment, focusing on their needs and ensuring positive outcomes.
The ideal candidate will possess excellent communication skills, a passion for customer service, and experience in a contact centre role.
This full-time position is based in Cardiff with shifts from 8:30am to 7:00pm, offering a salary of £24,720 per annum.